You can return your order within 20 days of receiving the items, after this unfortunately this is not possible (unless the problem falls under warranty). We will refund your money or exchange your product if the following conditions are met:
- Send an e-mail to email@example.com stating your purchased items (product name and code) and a brief explanation of the reason for return.
- The request must be made within 14 days of receiving the items.
- The items will be returned in the same condition in which they were shipped, in the original box and with all accessories provided.
- Return the goods within 20 days from receipt of the goods at your expense to Atelier Content, Brabantdam 56, 9000 Ghent, Belgium.
- The goods should be returned to us by courier (GLS, DHL, Fedex, etc.) or by traceable (preferably insured) shipment from Bpost. Shipping costs and shipping risks are at your own expense.
Upon receipt of the return package, we will refund the amount (excluding shipping costs) to your account within no more than 14 days.
If you wish to exchange a product for a smaller or larger size, we will send that item free of charge, if in stock. If the item is no longer in stock, you will be refunded.
If you have any questions, you can always contact us.